Orders are usually processed within 1–3 business days.

Orders are dispatched within 3 business days.

You may request cancellation before dispatch by contacting support@velquri.com. Once an order has been dispatched, cancellation cannot be guaranteed.

You may request an address change before dispatch. After dispatch, a change cannot be guaranteed and may depend on the carrier.

Payments are processed through Stripe. The primary card brands shown on our Payment Methods page are Visa, Mastercard, American Express, JCB, Discover and Diners Club. The methods shown at checkout are the methods available for the transaction.

Displayed product prices include applicable tax according to the website’s pricing configuration. Customs or import charges, where applicable, are separate.

The estimated transit time is 7–15 business days after dispatch. This is an estimate, not a guaranteed arrival date.

Yes. All orders include shipment tracking. Tracking details are provided after dispatch once tracking data becomes available.

Standard shipping is 6$. Standard shipping is free when the order reaches 50.

Orders may be shipped with DHL, UPS, FedEx, USPS or YunExpress. The carrier for an individual order depends on destination, route and operational arrangements.

Contact support@velquri.com. We will review tracking and investigate with the carrier. If the parcel is confirmed lost, we will offer a reshipment or refund.

For items covered by the standard return policy, request a return within 14 calendar days after receipt by contacting support@velquri.com.

For a normal non-defective return, the customer pays the return shipping cost. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost.

No. There is no restocking fee.

Where EU distance-selling rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt of the goods. Mandatory statutory rights take priority over the standard commercial return policy.

Our internal processing target is within 7 business days after returned goods are received and the necessary review is completed. This target does not replace or extend any mandatory statutory refund deadline. Banks, card issuers and payment providers may require additional time to display the credit.

Approved refunds are generally returned to the original payment method.

Yes. Direct exchanges are supported.

For a normal non-defective exchange, the customer pays both return shipping and replacement-item shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.

The general guide covers S, M, L, XL and XXL. Product-specific sizing shown on an individual product page takes priority.

Privacy, cookie and data-protection requests should be sent to privacy@velquri.com.

No. Do not send your full card number, CVV/CVC, PIN or card security code through ordinary customer-service email.

For orders, shipping, returns, exchanges, refunds, sizing and payment support, contact support@velquri.com. Business hours: Monday-Friday, 09:00-18:00.