Shipping fee

Orders below 50 are charged a standard shipping fee of 6$. Orders meeting 50 qualify for free standard shipping.

Carriers

Orders may be shipped with DHL, UPS, FedEx, USPS or YunExpress. The carrier used for an individual order may depend on destination, shipping route and operational arrangements.

Tracking

All orders include shipment tracking. Tracking information is provided after the order has been dispatched and tracking data becomes available.

Address accuracy

Please review the delivery address before placing an order. You may request an address change before dispatch by contacting support@velquri.com. After dispatch, an address change cannot be guaranteed.

Delivery delays

If tracking shows an unusual delay, contact support@velquri.com so the shipment can be reviewed. Estimated delivery information does not remove any applicable statutory responsibility.

International customs and import duties

Where customs duty, import charges or customs handling charges arise in the destination country, they are the customer’s responsibility unless mandatory applicable law requires otherwise. Displayed product prices include applicable tax according to the website’s pricing configuration, but this does not mean all import duties are included.

Lost parcels

1. Contact customer support.
2. We review available tracking information.
3. We investigate with the relevant carrier.
4. Reasonable delivery information may be requested where necessary.
5. If the parcel is confirmed lost, we offer a reshipment or refund.

Customer support

For shipping, tracking, delivery or address questions, contact support@velquri.com. Business hours: Monday-Friday, 09:00-18:00.