Frequently Asked Questions | VelQuri<\/title><\/p>\n<style>\n:root{\n --theme-primary:#0047AB;\n --theme-secondary:#1D4ED8;\n --ink:#16181d;--muted:#626771;--line:#e4e7ec;--soft:#f7f8fa;--soft2:#fbfbfc;--white:#fff;\n --max:1160px;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:#fff;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.68}\na{color:var(--theme-primary);font-weight:700;text-decoration-thickness:1px;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,button:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:4px}\n.wrap{max-width:var(--max);margin:0 auto;padding:44px 22px 68px;overflow-wrap:anywhere}\n.topline{display:flex;align-items:center;justify-content:space-between;gap:18px;margin-bottom:24px;padding-bottom:16px;border-bottom:1px solid 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16px 48px}.topline{align-items:flex-start;flex-direction:column;gap:6px}.data{grid-template-columns:1fr}.data dt{border-bottom:0;padding-bottom:2px}.data dd{padding-top:4px}}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}<\/p>\n<p>.faq-hero{display:grid;grid-template-columns:.7fr 1.3fr;gap:42px;align-items:end;margin:10px 0 36px}.faq-stat{display:grid;grid-template-columns:repeat(3,1fr);gap:1px;background:var(--line);border:1px solid var(--line)}.faq-stat div{background:#fff;padding:18px}.faq-stat strong{display:block;font-size:1.35rem;color:var(--theme-primary)}\n.faq-layout{display:grid;grid-template-columns:230px 1fr;gap:34px}.faq-nav{position:sticky;top:20px;align-self:start;border-top:4px solid var(--theme-primary)}.faq-nav a{display:block;padding:11px 0;border-bottom:1px solid var(--line);color:var(--ink);text-decoration:none}.faq-nav a:hover{color:var(--theme-primary)}\n.faq-section{margin-bottom:34px}.faq-section>h2{padding-bottom:10px;border-bottom:2px solid var(--ink);margin-bottom:10px}details{border-bottom:1px solid var(--line);padding:0}summary{cursor:pointer;list-style:none;padding:16px 40px 16px 0;font-weight:800;position:relative}summary::-webkit-details-marker{display:none}summary:after{content:\"+\";position:absolute;right:4px;top:14px;color:var(--theme-primary);font-size:1.25rem}details[open] summary:after{content:\"\u2013\"}.faq-answer{padding:0 0 17px;max-width:850px}.faq-answer p:last-child{margin-bottom:0}\n@media(max-width:860px){.faq-hero{grid-template-columns:1fr}.faq-layout{grid-template-columns:1fr}.faq-nav{position:static;display:grid;grid-template-columns:repeat(2,1fr);gap:0 16px}.faq-stat{grid-template-columns:1fr}}\n<\/style>\n<p><main class=\"wrap\"><\/p>\n<div class=\"topline\">\n<div class=\"kicker\">Help Center<\/div>\n<div class=\"updated\">Last updated: 11 September 2026<\/div>\n<\/div>\n<section class=\"faq-hero\">\n<div>\n<h1>Frequently Asked Questions<\/h1>\n<div class=\"accent-rule\"><\/div>\n<p class=\"lede\">Quick answers about orders, payments, delivery, returns, exchanges, sizing, privacy and customer support.<\/p>\n<\/div>\n<div class=\"faq-stat\">\n<div><span>Processing<\/span><strong>1\u20133 days<\/strong><\/div>\n<div><span>Transit<\/span><strong>7\u201315 days<\/strong><\/div>\n<div><span>Returns<\/span><strong>14 days<\/strong><\/div>\n<\/div>\n<\/section>\n<div class=\"faq-layout\">\n<nav class=\"faq-nav\" aria-label=\"FAQ categories\">\n <a href=\"#orders\">Orders<\/a><a href=\"#payments\">Payments<\/a><a href=\"#shipping\">Shipping<\/a><a href=\"#returns\">Returns<\/a><a href=\"#refunds\">Refunds<\/a><a href=\"#exchanges\">Exchanges<\/a><a href=\"#sizing\">Sizing<\/a><a href=\"#privacy\">Privacy & Security<\/a><a href=\"#support\">Customer Support<\/a><br \/>\n <\/nav>\n<div>\n<section class=\"faq-section\" id=\"orders\">\n<h2>Orders<\/h2>\n<details>\n<summary>How long does order processing take?<\/summary>\n<div class=\"faq-answer\">\n<p>Orders are usually processed within <strong>1\u20133 business days<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>When will my order be dispatched?<\/summary>\n<div class=\"faq-answer\">\n<p>Orders are dispatched <strong>within 3 business days<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I cancel an order?<\/summary>\n<div class=\"faq-answer\">\n<p>You may request cancellation before dispatch by contacting support@velquri.com. Once an order has been dispatched, cancellation cannot be guaranteed.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I change my delivery address?<\/summary>\n<div class=\"faq-answer\">\n<p>You may request an address change before dispatch. After dispatch, a change cannot be guaranteed and may depend on the carrier.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-section\" id=\"payments\">\n<h2>Payments<\/h2>\n<details>\n<summary>Which payment processor is used?<\/summary>\n<div class=\"faq-answer\">\n<p>Payments are processed through <strong>Stripe<\/strong>. The primary card brands shown on our Payment Methods page are Visa, Mastercard, American Express, JCB, Discover and Diners Club. The methods shown at checkout are the methods available for the transaction.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Do product prices include tax?<\/summary>\n<div class=\"faq-answer\">\n<p>Displayed product prices include applicable tax according to the website’s pricing configuration. Customs or import charges, where applicable, are separate.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-section\" id=\"shipping\">\n<h2>Shipping<\/h2>\n<details>\n<summary>How long is transit after dispatch?<\/summary>\n<div class=\"faq-answer\">\n<p>The estimated transit time is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate, not a guaranteed arrival date.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Do all orders include tracking?<\/summary>\n<div class=\"faq-answer\">\n<p>Yes. All orders include shipment tracking. Tracking details are provided after dispatch once tracking data becomes available.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How much is standard shipping?<\/summary>\n<div class=\"faq-answer\">\n<p>Standard shipping is <strong>6$<\/strong>. Standard shipping is free when the order reaches <strong>50<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Which carriers may be used?<\/summary>\n<div class=\"faq-answer\">\n<p>Orders may be shipped with DHL, UPS, FedEx, USPS or YunExpress. The carrier for an individual order depends on destination, route and operational arrangements.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What happens if a parcel is lost?<\/summary>\n<div class=\"faq-answer\">\n<p>Contact support@velquri.com. We will review tracking and investigate with the carrier. If the parcel is confirmed lost, we will offer a reshipment or refund.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-section\" id=\"returns\">\n<h2>Returns<\/h2>\n<details>\n<summary>How long do I have to request a return?<\/summary>\n<div class=\"faq-answer\">\n<p>For items covered by the standard return policy, request a return within <strong>14 calendar days after receipt<\/strong> by contacting support@velquri.com.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays return shipping?<\/summary>\n<div class=\"faq-answer\">\n<p>For a normal non-defective return, the customer pays the return shipping cost. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Is there a restocking fee?<\/summary>\n<div class=\"faq-answer\">\n<p>No. There is <strong>no restocking fee<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Do EU consumers have a statutory withdrawal right?<\/summary>\n<div class=\"faq-answer\">\n<p>Where EU distance-selling rules apply, consumers generally have a <strong>14-day statutory right of withdrawal<\/strong> from receipt of the goods. Mandatory statutory rights take priority over the standard commercial return policy.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-section\" id=\"refunds\">\n<h2>Refunds<\/h2>\n<details>\n<summary>How quickly are approved refunds processed?<\/summary>\n<div class=\"faq-answer\">\n<p>Our internal processing target is within <strong>7 business days<\/strong> after returned goods are received and the necessary review is completed. This target does not replace or extend any mandatory statutory refund deadline. Banks, card issuers and payment providers may require additional time to display the credit.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How are refunds paid?<\/summary>\n<div class=\"faq-answer\">\n<p>Approved refunds are generally returned to the original payment method.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-section\" id=\"exchanges\">\n<h2>Exchanges<\/h2>\n<details>\n<summary>Are direct exchanges supported?<\/summary>\n<div class=\"faq-answer\">\n<p>Yes. Direct exchanges are supported.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays exchange shipping?<\/summary>\n<div class=\"faq-answer\">\n<p>For a normal non-defective exchange, the customer pays both return shipping and replacement-item shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-section\" id=\"sizing\">\n<h2>Sizing<\/h2>\n<details>\n<summary>Which sizes are covered by the general guide?<\/summary>\n<div class=\"faq-answer\">\n<p>The general guide covers S, M, L, XL and XXL. Product-specific sizing shown on an individual product page takes priority.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-section\" id=\"privacy\">\n<h2>Privacy and Security<\/h2>\n<details>\n<summary>Where should privacy requests be sent?<\/summary>\n<div class=\"faq-answer\">\n<p>Privacy, cookie and data-protection requests should be sent to privacy@velquri.com.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Should I email card security information?<\/summary>\n<div class=\"faq-answer\">\n<p>No. Do not send your full card number, CVV\/CVC, PIN or card security code through ordinary customer-service email.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-section\" id=\"support\">\n<h2>Customer Support<\/h2>\n<details>\n<summary>How do I contact customer support?<\/summary>\n<div class=\"faq-answer\">\n<p>For orders, shipping, returns, exchanges, refunds, sizing and payment support, contact support@velquri.com. Business hours: Monday-Friday, 09:00-18:00.<\/p>\n<\/div>\n<\/details>\n<\/section><\/div>\n<\/p><\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions | Help Center Last updated: Frequently Asked Questions Quick answers about orders, payments, delivery, returns, exchanges, sizing, privacy and customer support. Processing1\u20133 days Transit7\u201315 days Returns14 days OrdersPaymentsShippingReturnsRefundsExchangesSizingPrivacy & SecurityCustomer Support Orders How long does order processing take? Orders are usually processed within 1\u20133 business days. When will my order be dispatched? …<\/p>\n<p class=\"read-more\"> <a class=\" thunk-readmore button \" href=\"https:\/\/velquri.com\/bsite\/faq\/\"> <span class=\"screen-reader-text\">FAQ<\/span>Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6520","page","type-page","status-publish","hentry","thunk-woo-product-list","opn-qv-enable","th-shop-mania-woo-hover-","open-single-product-tab-horizontal","open-shadow-","open-shadow-hover-"],"_links":{"self":[{"href":"https:\/\/velquri.com\/bsite\/wp-json\/wp\/v2\/pages\/6520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/velquri.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/velquri.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/velquri.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/velquri.com\/bsite\/wp-json\/wp\/v2\/comments?post=6520"}],"version-history":[{"count":2,"href":"https:\/\/velquri.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions"}],"predecessor-version":[{"id":24277,"href":"https:\/\/velquri.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions\/24277"}],"wp:attachment":[{"href":"https:\/\/velquri.com\/bsite\/wp-json\/wp\/v2\/media?parent=6520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}